Refund Policy
Last updated: April 30, 2026
Med Up aims to maintain transparent and fair refund practices. Refund eligibility depends on the service type and stage of work.
Eligibility
Refund requests are considered for valid cases such as duplicate payment or services not initiated as committed.
Non-Refundable Situations
Fees for completed consultations, completed documentation, or third-party charges are generally non-refundable.
Request Timeline
Refund requests should be submitted within 7 days of the payment date unless otherwise agreed in writing.
Processing Time
Approved refunds are processed through the original payment method within 7 to 14 business days.
Contact
Email support@medup.com with your payment details and reason for the refund request.